1. Return Eligibility:

• Kalpatit accepts returns only for products that are damaged in transit or have production defects. Used products are non-returnable.

2. Notification Period:

• Customers must notify Kalpatit of any damaged or defective products within 7 days of receiving the order.

3. Return Process:

• To initiate a return, customers must contact Kalpatit’s customer support with order details and supporting evidence (photos of the damaged product, etc.).

4. Replacement/Refund Options:

• Upon verification of the damage or defect, customers can choose between a replacement product or a refund of the purchase amount.

5. Return Shipping:

• Kalpatit will provide instructions for return shipping in case of damaged or defective items. Return shipping costs will be covered by Kalpatit.

6. Refund Processing Time:

• Refunds will be processed within 3-5 business days after the returned product is received and verified.

7. Non-Returnable Items:

• Used products are not eligible for return. Kalpatit reserves the right to reject return requests for items not meeting the specified criteria.

8. Condition of Returned Items:

• Returned items must be in their original packaging with all tags and labels intact.

9. Communication:

• Kalpatit will maintain open communication with the customer throughout the return and refund process, providing updates on the status of the request.

10. Exchanges: – In case of product unavailability, customers may opt for an exchange with a similar product of equal value.

11. Cancellation of Orders: – Orders cannot be canceled once they have been shipped. Customers are advised to review orders before confirming.

12. Contact Information: – For return and refund inquiries, customers can contact Kalpatit’s customer support through the provided contact information.

By making a purchase with Kalpatit, customers agree to abide by the terms of this Return and Refund Policy. It is recommended to review the policy periodically for any updates. Last updated 02/01/2024.